This Refund and Returns Policy governs the process for requesting refunds or exchanges for purchases made on www.wavywhisker.com.
1. Right of Withdrawal (European Customers)
In compliance with the EU Consumer Rights Directive, customers residing in the European Union are entitled to a 14-day “Right of Withdrawal” from the date they receive their goods. You may exercise this right without providing a specific reason.
Notification: To initiate a withdrawal, please notify us via email at corrugated@wavywhisker.com within the 14-day window.
Return Address: Items returned under this provision should be sent to our facility at: Rancho El Saucillo 26, San Ignacio Cerro Gordo, Jalisco, C.P. 47190, México.
2. Damaged or Defective Items
If your order arrives damaged or contains a defect, please contact our support team at corrugated@wavywhisker.com immediately upon receipt.
Resolution: To facilitate a swift refund or replacement, please provide photographic evidence of the damage. In instances where the defect is clearly documented via imagery, we may authorise a refund or issue a replacement without the requirement of returning the damaged item.
3. Shipping and Delivery Delays
We partner with international carriers, including DHL, FedEx, and UPS (Priority services), to deliver orders within an estimated timeframe of 5 to 10 working days. We provide automated email tracking notifications at key stages—dispatch, arrival at logistics hubs, and local transit—to keep you informed.
Should your order exceed this standard timeframe, please contact us at corrugated@wavywhisker.com. We will conduct a formal investigation with the carrier to determine the status of the shipment. Depending on the findings, we will determine the appropriate resolution, which may include a full refund or the dispatch of a replacement.
4. Refund Processing
Refunds are processed using the same method of payment utilised during your initial transaction. We accept payments via:
Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay, Google Pay, and other supported electronic wallets.
Once a refund is authorised, the funds will be returned to the original payment instrument in accordance with the processing timelines of your financial institution.
5. Contact Information
For any inquiries regarding your order or our refund processes, please reach out to us:
Brand: wavywhisker
Company: Multiplus Worldwide, S. de R.L. de C.V.
Registration No.: MWO250619135
Address: Rancho El Saucillo 26, San Ignacio Cerro Gordo, Jalisco, C.P. 47190, México
Email: corrugated@wavywhisker.com
Telephone: +52 3481159230