This Shipping Policy outlines the procedures for the dispatch and delivery of orders placed on www.wavywhisker.com.
1. Dispatch Origin
All orders are processed and dispatched from our primary facility located at:
Rancho El Saucillo 26, San Ignacio Cerro Gordo, Jalisco, C.P. 47190, México.
2. Shipping Methods and Carriers
We utilise established international logistics partners, including DHL, FedEx, and UPS (Priority services), to facilitate the delivery of your items to European destinations.
3. Delivery Timelines
Standard transit time is estimated at 5 to 10 working days. Please note that these are estimates based on standard operational conditions.
4. Tracking and Notifications
Transparency throughout the transit process is a priority. Upon the completion of your order and its movement through the logistics network, you will receive automated tracking notifications to the email address provided at the time of purchase. These updates will inform you when:
Your order has been dispatched.
Your order has arrived at key logistics hubs.
Your order has reached the local carrier for final delivery.
5. Delivery Inquiries
Should your order not arrive within the estimated timeframe, please contact our support team at corrugated@wavywhisker.com. We will initiate a formal investigation with the respective carrier to determine the location and status of your shipment. Depending on the findings of this inquiry, we will take appropriate action, which may include the provision of a full refund or the dispatch of a replacement.
Brand: wavywhisker
Company: Multiplus Worldwide, S. de R.L. de C.V.
Registration No.: MWO250619135
Customer Support Email: corrugated@wavywhisker.com
Contact Telephone: +52 3481159230